Helpdesk support Minneapolis MN | The Midstates Job board |

Helpdesk support

Spectraforce Technologies
Minneapolis MN
Job Type: Full Time
Posting Date: 10/16/2020

Job Title Helpdesk Support Specialist I Location Minneapolis, MN 55401 Tampa, FL,33601 Jon Type Full time Permanent Company Overview Guided by a mission to help, CLIENT, an Client company, is a leading information technology company helping healthcare providers and payers simplify administrative and clinical complexity by enabling data-driven improvements in healthcare. Through specialized, easy-to-use applications and data analytics that work together, customers of all types and sizes across the continuum of care ndash rely on CLIENT to help optimize reimbursement, care quality and staffing. Our employee philosophy is simple We hire smart, talented people and trust them to do their thing. As part of CLIENT, yoursquoll grow with a company that wants you to succeed. To support you, we provide the teams, the latitude, the support and the culture so you can try new things, broaden your experience, and grow and succeed with us. Join our team and help make CLIENT a great place to do great work. Job Purpose The Technical Support Specialist I will respond to inbound customer requests (phone, email, chat) to provide technical assistance on CLIENT Networkrsquos supported products. This position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the ldquolife-cyclerdquo of a reported issue. Skills Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication demonstrate proficiency with all internal tools Contact and interface for customers regarding support, troubleshooting and problem resolution Resolve technical support issues for CLIENT supported products within identified timeframes with a focus on first call resolution Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process Document all activities with customers in CRM per defined process and procedures, Resolve open cases within specified guidelines Elevate issues following escalation procedure timely and as appropriate Maintain compliance with Clientrsquos policies, procedures and mission statement Adhere to all confidentiality and HIPAA requirements as outlined within Clientrsquos Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position Fulfill those responsibilities andor duties that may be reasonably provided by Client for the purpose of achieving operational and financial success of the Company Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function and We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such. Education Minimum Qualifications High School Diploma, General Education Degree ( GED ) or equivalent Minimum 1 year customer service experience Experience multi-tasking in a fast paced, detail-oriented environment Experience working independently Experience working with cross-functional teams Preferred Qualifications College degree Experience in a call center environment, Healthcare IT industry with high volume of transactions. Software Technical Support experience Healthcare EDI Knowledge (ANSI 835, 837, 270271). Knowledge working with Problem Management, Records Management ticketing system Experience using CRM Software Experience with MS Office Products Experience handling confidential information