Help Desk Analyst Topeka KS | The Midstates Job board |

Help Desk Analyst

Information Technology Group
Topeka KS
Job Type: Full Time
Posting Date: 10/15/2020

This is a Monday through Friday position. Hours vary from 630a-500p (working eight hour shift to cover core work hours). It is the managers preference to interview the candidates in-person following social distancing protocols. And candidate could be required to report to their assignment for up to a week to receive the necessary equipment and training for this position. Once established this position will be working remote until work from home orders are lifted at client. Working location is in Topeka, KS. Candidate will need to have access to a phone and working internet connection in order to work remote. Candidate will be responsible for providing technical support and troubleshooting for internal customers. Majority of the support provided by this candidate will be over the phone remotely. There will be limited hands on support for users and no required travel at this time. This job is performed with little supervision and requires the candidate to work independently and prioritize workload accordingly. Candidate must be able to effectively communicate with all levels of employees, including technical and non-technical.