Customer Sales & Service Representative I Adel IA | The Midstates Job board |

Customer Sales & Service Representative I

Mediacom
Adel IA
Job Type: Full Time
Posting Date: 10/15/2020

General Responsibilities:

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:

? Interact with customers by telephone, as well as e-mail, mail and fax.

? Answer customer inquiries and solve problems regarding billing, services, and products.

? Assess customer needs and interests in order to present Mediacom products and services.

? Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.

? Exceed or maintain minimum sales ,quality and productivity standards.

? Demonstrate courtesy and patience in customer relations.

? Troubleshoot basic service issues and schedule on site service calls when necessary.

? Receive and process customer payments.

Preferred Skills/Experience:

? Entry level; 1-2 years prior work experience in customer facing or technical role preferred.

? High school diploma required, Associates/Bachelors Degree preferred.

? Effective communication skills.

? Data entry and computer experience.

? Ability to work evenings, weekends and holidays.

? Ability to work overtime when needed.

? Ability to sit for extended periods of time.

Contact Email: ...@mediacomcc.com

Keywords: Customer Service, Call Center