Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.
? Interact with customers by telephone, as well as e-mail, mail and fax.
? Answer customer inquiries and solve problems regarding billing, services, and products.
? Assess customer needs and interests in order to present Mediacom products and services.
? Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
? Exceed or maintain minimum sales ,quality and productivity standards.
? Demonstrate courtesy and patience in customer relations.
? Troubleshoot basic service issues and schedule on site service calls when necessary.
? Receive and process customer payments.
? Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
? High school diploma required, Associates/Bachelors Degree preferred.
? Effective communication skills.
? Data entry and computer experience.
? Ability to work evenings, weekends and holidays.
? Ability to work overtime when needed.
? Ability to sit for extended periods of time.
Contact Email: ...@mediacomcc.com
Keywords: Customer Service, Call Center