Patient Service Representative Kansas City MO | The Midstates Job board |

Patient Service Representative

Swope Health
Kansas City MO
Job Type: Full Time
Posting Date: 8/26/2020

Swope Health is seeking a full-time Patient Services Representative for the Behavioral Health Department. Candidate has the primary functions of providing information to patients and visitors regarding the philosophy, policies, procedures and services of the Health Center, identifying the needs of patients who present themselves at the Behavioral Health Clinic reception desk and provide direction according to the patients stated needs. PRIMARY FUNCTIONS 1. The Patient Services Representative is responsible for registering new patients and recertifying existing patients according to established procedures. 2. The Patient Services Representative will input registration and recertification data into e. CW. 3. The Patient Services Representative will assure accurate data is in e. CW and check-in patients to the appropriate clinic for services. 4. The Patient Services Representative will answer questions and provide information to patients and visitors. 5. Distribute Advance Directive information to all newly registered patients. 6. Disseminate information to all patients regarding SHS Patient Rights. 7. Completes all necessary forms, daily logs and other clerical duties as assigned. 8. Attend all Patient Services Departmental meetings. 9. Satisfactorily completes all training sessions and adequately adapts to present and new departmental policies and procedures in a reasonable time period and maintain no less than a 90% on quarterly competency testing. 10. Demonstrate understanding of Medicaid, MC+, Medicare, private insurance and self-pay requirements that include specifics in specialty, i. e. , pediatrics, adults, seniors and foster care. 11. Must comply with computer security guidelines. 12. Performs any other related duties as assigned. 13. Must be responsible for balance of daily money collected. 14. Must complete Patient Safety Training curriculum. QUALIFICATIONS 1. Two years of college or high school diploma and three years or more experience in customer service, counseling or hospital admissions. 2. Well-groomed, neat in appearance, pleasant personality and strong desire to work with the public. 3. Ability to remain calm in problem or pressure situations. 4. Computer experience required. 5. Basic knowledge of etiquette and exhibit the ability to work with people. 6. Must have a pleasant personality, congenial attitude and customer service skills.